Log-in issues for clientes with OTP

Incident Report for SonoSuite

Resolved

The issues affecting OTP have been successfully addressed, and services are back to normal.
Posted Feb 05, 2026 - 12:11 CET

Monitoring

We are actively monitoring the situation regarding OTP.
All systems are working again and the system is fully recovered.

Our team is working to ensure stability and tracking that everything is working as expected.
Posted Feb 05, 2026 - 10:14 CET

Identified

We have identified a problem with the OTP system that impacts the log in process in the platform, impacting clients with this feature enabled.
The problem is isolated and clearly identified, and the team is working on solving it.
Posted Feb 05, 2026 - 10:03 CET
This incident affected: Email Notifications.